I always wait for Boxing Day every year. While waiting for Christmas Eve dinner, I’m on my laptop watching the online countdown for one reason: to get the best deal of Kaspersky Anti-Virus. I was able to purchase Kaspersky Anti-Virus 2014 within minutes.
But sad to say, I spent days installing the anti-virus.
The message “Protection components: some are disabled” appeared in the main window. (If you see this message don’t bother updating the database. It’s no use.)
I clicked the link and discovered the disabled components:
- Some protection components are corrupted
- Web Anti-Virus is disabled
So what happened?
First, skip the following mistakes I did in installing the software:
- I uninstalled the old version of Kaspersky Anti-Virus through Control Panel.
- I used the CD with the activation key to install the update. (This wouldn’t be a problem if not for the improper removal of the old version.)
Second, follow the procedures to avoid the problem components failure:
- Uninstall the previous antivirus (brush up with MS-DOS command)
- Install the Kaspersky Anti-Virus 2014 (the easy part)
Note: I submitted a report to Kaspersky Lab Support and waited for the solution. I received several responses and after few more hours tinkering, I was able to make it work.
I challenge you to make Kaspersky work in first attempt. So let’s get started with the details.
Uninstall Previous Version of Kaspersky Anti-Virus Using Removal Tool
First, download the executable file: kavremover.exe instead of the zip file to save time in extracting the file. Place the file in C:> for easy access. (You need to install the executable file using MS-DOS command later on.)
Second, install the removal tool Kavremover:
- Restart your computer. Press and hold the F8 key as your computer restarts. Do this before the Windows logo appears.
- Choose the safe mode option.
- In the MS-DOS Windows command line. Run the kavremover.exe by typing cd to go to C:> (the root directory).
- Type: C:>kavremover.exe to install the remover tool.
- Follow the instructions. (you can see the screenshot and full instruction in the Kaspersky article.)
- Reboot the computer.
Note: If you place the kavremover.exe somewhere else, use the following MS-DOS commands to find the executable file:
dir – display the list files in the current directory
cd – move into a directory (e.g. cd directory_name)
cd.. – go back to a directory
cd – move back to the root directory (e.g. cdwindows)
d: – switch drives (e.g. type c: or d: then press enter)
After the uninstallation of the old version, it’s time to make way for the latest anti-virus.
Install Kaspersky Anti-Virus 2014
- Download the latest Kaspersky Antivirus.
- Run the executable file.
- Follow the instructions. Input the activation code when prompted. (The activation code is found in the CD case.)
Tip: You can read the procedures in Kaspersky Lab on how to install Kaspersky Anti-Virus 2014.
Restart the computer after the installation then check if you can see the message “Protection components: enabled.”
If you did, well done!
Now this is the picture of success!
It is time to update the Kaspersky database and run a “full scan.”
It wasn’t that hard right? If only I didn’t have the trouble of installing the antivirus, I would have given it a five-star rating.
So what’s the best anti-virus you may ask:
- Comes with huge discount (in my favorite e-commerce sites).
- Keeps all the virus away.
- Easy to install.
In spite of Kaspersky falling short in the last criterion, it bounce back with technical support. Users can create an account in Kaspersky Lab Support to report the problem.
I commend the technical support team with their quick response and inquiry of feedback whether the user is still having a problem or it has been resolved.
So far, I don’t have any complain about Kaspersky Anti-Virus 2014. My laptop is protected since it is automatically updated.
Maybe next year I wouldn’t have to refer back to this post.
For now, may this post help and save you from all the trouble I had.
Did you have the same problem as mine or was it something else? All your tips are welcome. Let’s work together in keeping safe online browsing using a reliable anti-virus.
Updated: January 19, 2015